Strategy and customer experience that works in the real world.
Advisory and consulting for founders and executives across Australia, New Zealand, and Asia.
We work with founders and executives who want more than plans on paper. Our role is to bring structure, alignment, and momentum - the clarity to make decisions, and the cadence to keep them moving.
About Us
Grounded in real-world experience.
Evolute Consulting was founded by James Whiting and Leslie Nelson, two senior consultants with deep experience across the travel and consumer sectors.
Over the past decade, we’ve partnered with some of the largest travel and tourism brands in the world - global wholesalers, destination management companies, and retailers operating across Asia and Australia.
Working in industries where complexity, pace, and customer expectations are high taught us how to align teams, design experiences that work, and deliver measurable outcomes.
Today, we apply that same pragmatic, delivery-first approach to organisations in every sector.
We’re senior, practical, and grounded - helping leaders build clarity, confidence, and results that last.
Where strategy meets experience.
We focus on the two capabilities that drive growth - how you define direction and how your customers experience it.
Every engagement is tailored to your business, built for momentum, and delivered by senior consultants.
Strategy and Business Planning
Strategy that moves beyond slides - built for alignment, execution, and measurable results.
We help leadership teams create clarity of direction, alignment across functions, and disciplined follow-through.
Core focus areas:
- Strategic planning and business design
- Implementation and team alignment
- Operating rhythms and performance systems
Customer Experience Design & Implementation
Turning customer insight into action.
We design customer experiences that connect strategy to execution - ensuring every touchpoint supports your goals.
Core focus areas:
- CX strategy linked to business outcomes
- Journey mapping and service design
- Embedding CX capability into teams
Advisory & Support
Practical support, tailored to you.
Every engagement begins with a conversation.
We offer advisory partnerships, project-based consulting, and fractional support - always senior-led and outcome-driven.
Whether you need clarity, structure, or a steady operating rhythm, we’ll design the right approach with you.
We keep it simple — clarity, cadence, results
Our approach is pragmatic and partnership-led.
We embed ourselves within your leadership rhythm - helping you design, execute, and sustain the change that matters most.
How We Work
- Advisory Partnerships - ongoing strategic cadence and counsel.
- Consulting Projects - defined outcomes, delivered fast.
- Fractional Support - senior capability when and where you need it.
Why It Works
- Senior people, real experience.
- Focused on clarity and alignment - not complexity.
- Execution you can measure.
- Long-term partnerships, not one-off projects.
We don’t overcomplicate. We help you deliver.
Experience that builds confidence.
Our work is shaped by decades of experience across industries where delivery matters - travel, retail, and service sectors across Asia and Australia.
We’ve supported global tourism groups, destination management companies, wholesalers, and retail networks to build clarity, alignment, and customer connection.
That experience now helps businesses in every sector execute with precision and sustain progress.
Why our clients value Evolute
- Senior-led engagements from start to finish
- Practical tools and clear communication
- Trusted rhythm of delivery and review
- Real results, not recycled theory
